The field service landscape is evolving rapidly, demanding ever more efficient and integrated solutions for dispatching, scheduling, and on-the-ground execution. Recognizing these challenges, gaiia has rolled out substantial updates to its Workforce Module and Field Service App. These enhancements not only streamline operations but also empower technicians with tools and integrations to improve service delivery and customer satisfaction.

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Enhanced Overview Dashboard

We’ve updated our Workforce Overview Page to transform the way dispatchers and CSRs handle field operations. The new design introduces a live dashboard with advanced functionalities such as filtering by coverage area & GPS Tracking.

Here's what's new in the Workforce Overview

• Overview Dashboard: The revamped dashboard features a live map displaying all technicians, pending work orders, and high-priority work orders for the day. This central hub helps dispatchers monitor operations and make real-time adjustments.
• View Filters: Users can now filter views directly from the overview dashboard, allowing for more tailored dispatching operations by region or technician capability.
• Real-time GPS Tracking: With GPS tracking integrated into the gaiia field service app, dispatchers and managers can see the real-time locations of technicians in the overview page. This visibility improves the coordination of field operations, helps in optimizing routes, and ensures that technicians are on schedule.

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Intuitive Scheduling with Real-Time Updates

We’ve also significantly improved the scheduling interface of our Workforce Module. Our updates focus on improving usability and efficiency for dispatchers and coordinators, ensuring that crucial tasks are prioritized and technicians are effectively managed.

New Scheduling Features

• Updated Scheduler View: The schedule view has been redesigned for enhanced drag-and-drop functionality, making it easier to assign and reschedule work orders.
• Automated Travel Times: Travel times are now automatically calculated when scheduling work orders. This feature provides more accurate planning and reduces the manual effort required in managing logistics, allowing dispatchers to focus on optimizing daily operations.
• Work Order Prioritization: Dispatchers can now set and view the priority of work orders within the scheduling interface. This feature allows teams to quickly identify critical tasks and allocate resources more effectively, ensuring high-priority issues are addressed promptly.

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Technician App | Android & IOS 📱

gaiia field service is now available on both the iOS & Android app stores! The gaiia field service app was developed to empower your technicians on the job, while being fully integrated with the gaiia OSS/BSS platform to ensure your CSRs, dispatchers, and technicians are all connected.

Key Features Include

• Route Viewing and Navigation: Technicians can easily indicate when they are en route to an appointment and utilize the mapping app of their choice to view the best route, ensuring timely arrivals and efficient navigation throughout their workday.
• Comprehensive Work Details: Technicians have access to all necessary work-related information within the app, including detailed customer information and required procedures, ensuring they are fully prepared before arriving at the service location.
• Notes and Photo Documentation: Technicians can add notes and upload photos directly to a work order through the app. The uploaded notes and photos will be automatically attached to the customer account in gaiia and available for CSRs to easily view for any future troubleshooting.

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In today’s competitive landscape, the efficiency of field operations can be a game-changer for ISPs. gaiia’s updated Workforce Module and Field Service App are designed to meet the industry’s dynamic needs, providing robust tools to enhance operational efficiency and customer interactions. With real-time tracking, enhanced scheduling, and comprehensive mobile capabilities, gaiia is committed to empowering businesses to excel.