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Customer Portal

Enable self-service

A branded portal that hands subscribers the keys to their own account, so routine requests never reach your support queue.

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Amount due $97.73 Next invoice, Oct 14, 2026 Make a payment

Deliver an exceptional customer experience

A branded self-service portal where customers upgrade plans, pay bills, and get support on their own, so your team fields fewer calls and your CSRs get their day back.

Make payments

Pay invoices, view upcoming charges, and update payment methods in a few taps.

Change plans

Upgrade, downgrade, or modify service without a call.

Schedule appointments

Subscribers can schedule appointments from their account, no back-and-forth calls needed.

Contract management

Subscribers sign contracts directly in their portal, on any device, with secure e-signature. Contracts are then stored in the customer account for an auditable record.

Workspace Earnest Dashboard Accounts Businesses Addresses Projects Properties Orders Issues Inventory Fulfillment Network Products Tickets Workflows Workforce Billing Objects Analytics Help & Support Settings Search ⌘ K Accounts Eli Rodriguez Documents Contracts Eli Rodriguez 19201 Lighthouse Broadband Pending Overview Workflow Billing Equipment Tickets Word orders Documents Communications Networks Client portal Contracts Documents Contracts New contract Name Status Contract term Expiry date Last activity Terms of service Not signed No fixed term Sept. 12, 2026 1-year residential contract Not signed 1 year Sep 12, 2027 Sept. 12, 2026 New contract added and sent to customer
Add and send new contract from template Once added, the primary contact will receive a notification to sign the contract. Philip Brooks Contract template Terms of service 1-year residential contract Language English Cancel Add and send
Signature Draw Type Upload Clear Signed by Eli Rodriguez By electronically signing this document, I agree that my signature and initials are the equivalent of my handwritten signature and are considered originals on all documents, including legally binding contracts. Submit signature Cancel

Every referral, traced to the source

Let customers earn by referring friends. Unique codes, automatic sharing, and instant tracking from within the customer portal makes it easy to launch your next growth channel.

ACCOUNT STATUS Active Overview Billing and payment Services Equipment Referrals Support Language English Return to public site Ramona S. Referrals Invite friends. Earn rewards. Keep track of your referrals and rewards Invited person Alice J. Michael S. Sophia B. James W. Emma D. Liam G. Olivia M. Noah R. Ava H. Joined on Feb 27, 2025 Feb 22, 2025 Jan 2, 2025 Dec 27, 2024 Nov 27, 2024 Jun 27, 2023 Jun 23, 2023 Jun 01, 2022 Feb 27, 2024 Status Reward pending Canceled Canceled Rewarded Rewarded Rewarded Rewarded Rewarded Rewarded Your reward $25 - - $25 $25 $50 gift card $50 gift card $25 $25 Applied on - Did not meet criteria Did not meet criteria Feb 20, 2024 Mar 25, 2024 Aug 27, 2023 Aug 23, 2023 Sept 1, 2022 May 5, 2022 Successful referrals 12 Pending rewards 2 Share & Earn Receive a $150 Amazon gift card after your friend or family member has been active for 90 days. Your unique referral link www.earnest.com/invite/order-RZUFJGN Or share your code RZA9CF7P
Have a promo or referral? Add a code to unlock reward Apply promo or referral code RZA9CF7P Apply Referral code was successfully applied. RZA9CF7P Referral : RZA9CF7P Remove First month free

Let property managers and business admins run their own accounts

Multi-dwelling-units and B2B accounts don't behave like single-family subscribers. Our portal gives both the tools to manage their own service, so your support queue stays clear.

Every unit in one view

Give property managers the control. Turn service on when a tenant moves in, off when they leave.

Manage complex B2B relationships

Contracts live in the portal. Every renewal, every change order, every project milestone is tracked automatically.

FAQ

Your questions answered

Can we brand the portal to match our company's look and feel?

Yes. The gaiia customer portal is white-labeled and customizable to match your brand identity. You can configure:

  • Logo placement and sizing
  • Color schemes (primary, secondary, accent colors)
  • Email templates and notification styling
  • Custom domain and SSL certificate configuration

All branding changes are applied instantly across the portal with no custom development required. Your customers see your brand, not gaiia's.

Can we control which features customers see?

Yes. You can toggle specific capabilities on or off, such as:

  • Appointment rescheduling
  • Service cancellations
  • Speed/plan changes
  • Payment method options
What's included in the self-service payment experience?

Customers can make one-time payments, set up auto-pay, view payment history, and download receipts. The system supports credit cards, debit cards, and ACH transfers.

Can customers track their referrals and rewards in the portal?

Yes. Each customer gets a referral dashboard showing:

  • Their unique referral code and easy share links (email, SMS, social media)
  • Real-time tracking of referrals they've sent (pending, converted, rewarded)
  • Reward balance and payout history
  • Incentive details (what they earn per successful referral)

More ways gaiia can power your business

Think of gaiia as your telecom toolkit: pick the pieces you need today, add more tomorrow. No heavy lifting required.