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Reporting & Analytics

Better operating decisions start here

Leverage our advanced analytics to transform your data into actionable insights, driving smarter decisions and greater profitability.

Dashboards for every team

Conversion tracking

Measure key metrics such as Traffic, Conversion Rates, Abandoned Orders, Unserviceable Addresses, Number of Orders, and Order Values.

Channel & Marketing ROI

Quantify the return on investment from various marketing initiatives to prioritize spending and adapt tactics that drive real results.

Abandonment Analysis

Identify trends and reasons behind abandoned checkouts to recover lost sales and enhance the buying experience to keep customers engaged.

Stock levels

Monitor real-time inventory levels to prevent stockouts and overstock situations.

Location tracking

Identify trends and anomalies in inventory that could indicate losses or theft.

Equipment utilization

Assess the usage rates of equipment to optimize inventory purchasing and management.

Technician efficiency

Evaluate the performance and efficiency of field technicians to improve workforce productivity.

Appointment success rate

Track the success rate of appointments and identify areas for improvement in scheduling and service.

Resolution time

Monitor the average time it takes to resolve tickets and aim to improve response times.

Ticket volume

Observe changes in ticket volumes to allocate resources effectively and predict busy periods.

Category trends

Analyze ticket types and categories to identify common issues.

Revenue tracking

Easily view overall revenue, discounts, & payment methods.

Customer retention

Monitor customer churn rates to identify and analyze loyalty programs and promotions.

Payment behaviours

Manage delinquencies & billing disputes.

Incorporate Data from Our Integration Partners

Leverage your data from our integrated partners to enrich reports, providing a holistic view of your operations.

Unrestricted snowflake access

We provide you with direct access to your data with a snow Snowflake database, ensuring you have access to ALL of your data and are never limited by API constraints.

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Connect BI tools

gaiia enables powerful reporting capabilities by connecting any Business Intelligence tool directly in your database (Looker, PowerBI, and many other tools).

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“With gaiia, the power to customize reports and receive real-time data has been extremely valuable. Their platform has provided us with the tools we needed to analyze our penetration rates across properties, and understand the service breakdowns within each building.”

Joe Berg

CEO @ Data Stream

Other solutions for your business

With our flexible and modular platform, you can use as much or as little of gaiia as you like.

Learn how our integrations can centralize your technician management and communications

Marc-Olivier Alain

Head of Product

Schedule a spot

Explore how gaiia could work for your ISP