Stop stitching tools together. gaiia is purpose-built for CSP field service operations.
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Customers qualify their address and pick their own install times via the gaiia checkout, with no phone calls and no back-and-forth with your team.
The right technician gets assigned with the full job context loaded, so they arrive knowing the customer, the equipment, and the task.
Finishing an install can start billing, send a customer survey, and trigger whatever else your workflow needs, automatically. Configured to match how you actually operate.
The best service starts before the technician arrives. By the time they knock, the right person has been assigned, the job context is loaded, and the customer knows exactly when to expect them.
The moment a customer schedules an appointment, gaiia creates the work order and routes it to the right tech. Your dispatcher starts the day with a full schedule, not a list of tickets.
Subscribers can book and reschedule appointments directly from their client portal. They self-serve from live availability, and dispatch sees the change instantly.
Get a true read on utilization. Work, idle, and travel time by technician, next to live work-order status, so you can staff ahead of demand instead of reacting to it.
See every tech and every open job in one live view. Reassign the closest qualified person in a click, and the customer never feels the shuffle.
Your questions answered
A large share of routine work, especially standard installs, can be assigned automatically with no dispatcher involvement. gaiia checks who's on shift, whether the job is inside their coverage area, drive time, and whether they're qualified, followed by assigning the job to the closest technician.
You can determine your customer journey using our pre-configured communication templates. Send automated reminder messages the day before, on the morning of, and when the technician is en route, to ensure your customer is home when the technician arrives. Easily adjust the templates to align with your brand and to the frequency or timing that best suits your operational needs.
The gaiia Field Service app enables the CSP to set up unique procedures by appointment type (Install, Repair, Equipment Swap), ensuring your technicians collect key information in the field. You can define the required steps, enable image uploads and utilize automated provisioning. Technicians can run workflows based on your operational needs, including activating an account or starting billing.
Every action on a job is recorded, from job duration to travel time. You can easily determine technician performance by job type (completion rate) or speed (average duration), or determine who frequently arrives outside your arrival windows.
Dispatchers have a live map and status view. They can see which job a technician is working on, their next job, and a proposed route. Everything updates as technicians complete their assigned tasks.
Think of gaiia as your telecom toolkit: pick the pieces you need today, add more tomorrow. No heavy lifting required.
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