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We are thrilled to announce that Data Stream, a leading internet service provider in the Twin Cities for multi-housing properties, has migrated to gaiia as their new platform for managing and scaling their operations. This partnership marks a significant step forward in Data Stream's commitment to providing ultra-fast, reliable internet services to apartment complexes and condo developments.

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A Strategic Shift to gaiia

Data Stream has been a pioneer in leveraging fiber optic technology to deliver top-tier internet and entertainment services without data caps or usage restrictions. However, as they continued to grow, the limitations of their previous system became apparent—particularly its lack of scalability and the inefficiencies in manual processes that burdened call center operations.

Joe Berg, CEO of Data Stream, emphasized the necessity of this transition, stating, "As we expand our reach and capabilities, it's critical that our backend operations can keep pace with our growth. Partnering with gaiia not only addresses our immediate needs but also sets us up for future expansion. This change will allow us to manage our workforce more effectively and respond to customer needs faster than ever before."

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Key Features and Enhancements with gaiia

The shift to gaiia introduces several enhancements that are directly aligned with the needs of Data Stream:

• Properties Module: Tailored for MDU management, this feature allows Data Stream to maintain detailed records and management processes for each multi-housing unit, ensuring service excellence across all properties.
• Enhanced Checkout Options: gaiia has developed a customized checkout feature that offers Data Stream customers the choice between a one-time router fee or an installment plan, adding flexibility to the customer onboarding process.
• Advanced Reporting Capabilities: With gaiia, Data Stream gains access to comprehensive reports including customer counts per MDU, past due accounts, service tickets per MDU, and detailed penetration reports. These insights are crucial for strategic decision-making and operational efficiency.

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Looking Ahead

This partnership represents just the beginning of a transformative journey for Data Stream. With gaiia's scalable platform, Data Stream is now better equipped to handle their rapid growth and continue their mission of bringing the best technology and support to multi-housing communities.

To learn more about Data Stream and their services, visit Data Stream’s website.