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Data Stream, a Minnesota ISP for multi-dwelling units, faced manual processes, limited visibility, and slow onboarding. With gaiia, they empowered CSRs, gave property managers real-time insights, and introduced QR code-based self-activation—leading to faster onboarding, higher first-call resolution, and 20%+ yearly growth.
Data Stream is a full-service internet provider specializing in delivering fast, reliable connectivity to multi-dwelling units (MDUs) across Minnesota. Known for their customer-first approach and deep focus on property partnerships, Data Stream has become a trusted ISP for property managers and residents alike. Their mission is to make high-quality internet simple and seamless.
Data Stream faced mounting challenges with managing subscribers across buildings. From cumbersome service activation to manual support processes, their team was constrained by inefficiencies and lacked visibility into property-level activity.
After implementing gaiia, Data Stream transformed how they manage MDUs, enabling them to provide a seamless customer onboarding experience, more effective sales targeting, and a dramatic increase in first-call resolutions.
Before partnering with gaiia, Data Stream was heavily reliant on developer resources to provision services, troubleshoot issues, and manage service changes. Their internal automation tools lacked a user-friendly interface for CSRs and sales reps, which led to slow response times and operational inefficiencies. Their biggest pain points included:
The transition to gaiia helped Data Stream shift from manual, fragmented processes to a connected system that works across teams and buildings.
