By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
Intellipop, a Utah ISP known for its customer service, partnered with gaiia to streamline operations across multiple networks and automate onboarding. By consolidating five systems into a single platform and introducing a branded, automated checkout, they accelerated signups, boosted efficiency, and drove subscriber growth.
Intellipop is a locally owned and operated Internet Service Provider based in Utah, offering high-speed connectivity through both fixed wireless and open access fiber networks. While the company has embraced modern technology and rapid expansion, it’s Intellipop’s exceptional customer service and local support team that have fueled its growth.
With a deep understanding of the communities they serve and a commitment to solving problems quickly and personally, Intellipop has earned a reputation as one of the most customer-focused ISPs in the region, reflected in their 4.9/5 rating across nearly 1,000 Google reviews.
Whether serving urban or rural communities, Intellipop combines technical innovation with a deep commitment to the local market. The team prides itself on making fast, reliable internet accessible, while maintaining the kind of customer service big telcos won’t match.
As Intellipop expanded across Utah, a few key challenges began to constrain their growth
To address these challenges, Intellipop partnered with gaiia, the leading OSS/BSS platform with extensive experience helping ISPs who operate on multiple Open Access Networks.
gaiia integrated directly with Intellipop’s core open access partners, eliminating the need to juggle five separate systems. Now, CSRs can manage service orders, account changes, suspensions, billing, and customer communication from a single, unified interface.
This centralization has dramatically reduced context switching, improved data accuracy, and made onboarding new team members significantly easier.
Today, customers can sign up for Intellipop’s services in just a few clicks. gaiia’s online checkout automatically creates the account, provisions the service, sets up billing, and sends onboarding emails, with no staff intervention needed.
The checkout experience doesn’t just save time, it also helps drive revenue. With a modern, mobile-friendly interface that’s fully branded to match Intellipop’s look and feel, customers trust the process and complete orders with confidence. Intellipop has also seen an increase in router sales through optional add-ons built directly into the checkout flow.
Since going live with gaiia in July 2023, Intellipop has seen dramatic improvements across operations, customer acquisition, and team productivity
