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Our new Workflow Builder is here, and it’s beautiful. In this article, we’ll walk you through what the Workflow Builder enables, provide real-life examples (with visuals), and explain why we’ve dedicated the time to perfecting this core feature.

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What is the Workflow Builder?

The Workflow Builder allows CSPs to create and manage workflows that automate essential processes like service provisioning, customer support, and network management—all through an intuitive drag-and-drop interface. Workflows are made up of a series of automated tasks or actions that work together to complete complex business processes.

With our visualization layer, anyone in your organization (with proper access, of course) can view your entire workflow graph and configuration in one place. This feature makes it easy for CSPs to understand the structure of their workflows, track task dependencies, and make informed decisions about adjustments or optimizations.

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Real Life Workflow Examples

Rather than telling you about the workflow builder, we wanted to showcase a few practical examples that you can build and implement within gaiia. The following examples illustrate how automation can streamline common processes across your organization.

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1. Service Delivery (Workflow Example)

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2. Customer Suspension (Workflow Example)

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3. New Coverage Area Available - Vetro Sync (Workflow Example)

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Why We Built the Workflow Builder

Empowering YOU

One of the core reasons we built the Workflow Builder is to give you greater autonomy. Traditionally, automating workflows meant relying on developers or third-party tools, but with gaiia’s intuitive drag-and-drop interface, anyone on your team can design, modify, and manage workflows without needing technical expertise.

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Creating automation across the ecosystem

‍We understand that you rely on many different vendors to run your business and integrations are critical to providing a great customer experience and minimizing manual work your team. That’s why gaiia’s Workflow Builder isn’t limited to internal actions, and is designed to support automation across your technology stack.

Alongside our partners, we’ve already enabled API calls & Webhooks from external systems such as Calix, Vetro, Ubiquity, Netbox, Preseem, and many more. We will be continuously working to build our our integration library and parter ecosystem to allow your teams to create amazing automations across systems.

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Ready to get started with gaiia’s Workflow Builder? If you’re already a customer, reach out to our Customer Support team to get set up and start automating your workflows today. For those new to gaiia, feel free to book a demo online.