Absolutely. gaiia connects to both legacy platforms and modern systems through standard APIs, webhooks, and REST endpoints. Workflows can pull data from your billing system, push updates to your CRM, trigger actions in network management platforms, and connect to vendor systems - orchestrating everything in a single automated flow.

You are able to keep your existing tools while gaiia sits on top of your stack and coordinates actions across all of them, turning disconnected systems into unified operations.

Yes. gaiia workflows are built for customization, not rigid templates. You configure conditional logic, parallel processes, retry strategies, and vendor-specific requirements that match your exact operations.

ISPs use the builder to handle multi-vendor provisioning where different regions use different equipment manufacturers - the same workflow automatically routes to the correct vendor API based on customer location and equipment type.

It depends on your workflow complexity. The visual builder lets business users design workflow structure - defining triggers, adding steps, and mapping out process flow - without writing code.

For workflows that need custom data transformation or complex business logic, you'll need team members comfortable with scripting (TypeScript or JavaScript). Many ISPs find that having one technical resource who understands the builder can support multiple business users in deploying their workflows.

We're actively expanding what's possible without code, with templates and pre-built components that handle common scenarios out of the box.

Every workflow execution includes complete visibility into each step. You see exactly what happened: which steps succeeded, where failures occurred, what data passed between steps, and execution timing.

When something fails, you don't dig through logs or wait for engineering. You see the exact step that failed, the error message, and the triggering data - then fix and re-run the workflow immediately.