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Most field teams begin the day with manual triage. Reviewing pending work orders. Building call lists. Checking technician capacity. For many operators, that process alone can take one to two hours before the real work even starts. The new Service Planning Dashboard replaces that routine with a real-time operational view inside gaiia.

The dashboard provides teams a live snapshot of the day, showing completed jobs, pending work orders, and technician utilization in one place. As technicians close jobs in the field, the dashboard refreshes to the minute, so dispatch and leadership are always looking at current performance, not yesterday’s report.

• Utilization Rate: Is calculated based on technician qualifications and scheduled hours, giving a more accurate picture of true capacity.
• Filters: With built-in filters, teams can segment by coverage area and switch between real-time and historical views to compare performance across regions and dates.

Instead of manually categorizing what is pending and what needs action, operators can instantly see how the day is trending, where backlog is building, and where capacity exists. Dispatch can focus on exceptions rather than routine status checks. Leadership can step in early if performance starts to slip.

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Whats next

In Q2 2026, we’re expanding Service Planning further with deeper capacity controls, smarter auto-assignment, broader date views, and more advanced filtering and visualization options. As Workforce continues evolving toward zero-touch work orders and more intelligent capacity management, this next phase will give teams even greater control over how work is planned, distributed, and executed.