Vistabeam is a fixed wireless and fiber ISP in the Mountain West. Since going live on gaiia in April 2025, they have used gaiia's workflow builder to automate the network work behind every subscriber event, connect actions across integrated partners, and reduce manual work for their CSRs. In under a year, the team has executed more than 97,000 automated workflows with a 98.5 percent success rate, turning processes that previously required manual coordination into reliable, event-driven automation. In this case study, we walk through three examples from Vistabeam.
gaiia’s workflow builder allows CSPs to create and manage workflows that automate essential processes like service provisioning, customer support, and network management all through an intuitive drag-and-drop interface. Workflows are made up of a series of automated tasks or actions that work together to complete complex business processes. With our visualization layer, anyone in your organization (with proper access) can view your entire workflow graph and configuration in one place. This feature makes it easy for CSPs to understand the structure of their workflows, track task dependencies, and make informed decisions about adjustments or optimizations.
At the core of gaiia is a set of standardized subscriber lifecycle operations such as activation, suspension, reactivation, cancellation, and speed modification. These operations record what happens to a subscriber account and provide a consistent operational framework for support teams. Vistabeam uses gaiia's workflow builder to define what happens behind the scenes when those lifecycle events occur.
When a CSR initiates an operation, the workflow automatically executes the downstream network actions across the systems that power Vistabeam's infrastructure. See the table below for examples of automated actions per workflow.
Beyond subscriber lifecycle automation, Vistabeam also used gaiia's workflow builder to connect its billing system directly with its fiber network GIS. When a subscriber activates or cancels service, gaiia automatically triggers a workflow that updates the fiber drop status in VETRO FiberMap.
Before this integration, fiber drop statuses had to be updated manually. As a result, the network map could easily fall out of sync with live billing data. Now the update happens automatically every time a subscription changes.
Physical mail used to be a separate manual process at Vistabeam, one that often fell through the cracks. By connecting Lob, a physical mail platform, directly into their lifecycle workflows, that changed.
Since early 2026, the system has automatically sent over 900 letters, with more than 5,500 delivery callbacks processed and recorded. What was previously a manual task is now simply a side effect of normal subscriber operations.
“Workflows are cool. They automate a lot of the stuff we used to do manually. I like that.”
Across its operations, Vistabeam has built an automation layer that connects its customer system with the network tools that power service delivery. Since launching on gaiia:
For Vistabeam, automation is not a single workflow or integration. It is how the business operates. Every subscriber event now triggers the network changes required to support it. What used to require coordination across multiple systems and teams now happens automatically in the background.
This has allowed Vistabeam to handle tens of thousands of operational events with consistency and visibility, without increasing the burden on its team.