‍

gaiia’s broadband facts module is designed to streamline compliance with the FCC’s mandatory broadband consumer labels by making it easy for ISPs to manage and present required information to customers.

With the broadband facts module, you can give customers access to relevant information like speeds, costs, and other service specifics during online checkout and within their account portal, to enhance trust and satisfaction.

The broadband facts module integrates with gaiia’s comprehensive suite of tools, including the product catalog, online checkout, customer portal, and properties modules, which allows it to source the information needed to create each label and display it to customers.  

This module removes the need to create and upload broadband labels manually for each of your products, saving time and effort.

‍

Simplify compliance across platforms

The broadband facts module connects with your product catalog to pull price, speed, and other required details and auto-generates draft labels for all your internet plans and packages, making it effortless to maintain up-to-date and compliant information and share it with customers. 

Once the label has been generated, you can edit and preview before publishing. 

Here’s an overview of the key features:

• Automated label creation: As soon as the module is enabled, draft labels for all existing and future internet plans are automatically created, ensuring you are always ready to go.
• Comprehensive editing and publishing tools: Edit and publish your labels directly from the gaiia platform. The interface allows you to update and finalize labels, providing previews to ensure accuracy before publication.
• Integration across channels: Whether through the online checkout process or customer portals, the necessary broadband facts are consistently presented, enhancing transparency and trust with your customers.

‍

Online checkout

When customers choose their internet plans during the online checkout process, the broadband facts module provides essential information about their selected service. This integration ensures that customers can make informed decisions about their service based on accurate and compliant data.

• Transparent information: As customers select services, the corresponding broadband facts module displays relevant information like speeds, costs, and other service specifics in real time.

‍

‍

Within the client portal

The broadband facts module extends into your client portals, where customers can access their service details at any time.

• Continuous access to service details: Customers can view their specific broadband facts at any point, giving them easy access to information about their subscribed services and ensuring ongoing compliance with display regulations.

‍

Key features of the broadband facts module

• Centralized configuration: Set global values such as your service provider name, FCC Registration Number, and customer support details that populate across all your broadband labels.
• Customizable labels: Tailor each label to reflect specific service details and customer information, with tools to edit and review changes at any time.
• Version control and publishing: Manage versions and publish with confidence. Once published, labels are locked for editing to maintain compliance, but new versions can be easily created if updates are needed.
• Efficiency tools: Use default values to streamline new label creation, apply updates across multiple drafts, or import labels en masse from a .CSV file—perfect for large-scale operations.
• Accessibility and sharing: Each published label gets a unique URL, making it easy to share precise product details with customers or internally within your team.

‍

‍

gaiia’s broadband facts module gives ISPs an efficient, automated solution for broadband consumer label creation, enhancing transparency and building trust with their customers. Get started with the broadband facts module in the gaiia platform today.