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gaiia’s integration with VETRO, a fiber network management and design platform, helps ISPs achieve faster time to profitability by expediting the process between network planning and customer install.

gaiia is a leading provider of OSS/BSS solutions for the telecommunications industry. With its comprehensive platform, gaiia offers ISPs an all-in-one solution for billing, CRM, operations, automation, and more.

With this integration, updates in VETRO FiberMap are reflected in real-time across the gaiia platform, allowing ISPs to understand the status of fiber construction projects and see coverage and service updates.

As network construction progresses, use gaiia’s marketing integrations to proactively reach out to potential customers, for example by sending an email or SMS to addresses in the service area letting people know about the new network. As soon as the address status changes in VETRO, customers are able to verify service availability and easily sign up through gaiia’s online checkout, creating a seamless customer onboarding experience.

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Key features of the gaiia-VETRO integration

Single source of truth

gaiia is continuously updated with VETRO FiberMap data allowing customer service reps to access product and coverage availability instantly without the need for multiple system checks.
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Real-time address validation and product availability

Using VETRO’s API, gaiia conducts real-time address validation during the customer’s online checkout process. This feature ensures that customers can check their coverage and sign up for services immediately as network expansions are reflected in VETRO.
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Cost to connect display

gaiia pulls data from VETRO to determine the connection cost at the address level directly within the CRM. This data simplifies the order acceptance process by enabling customer service reps to quickly approve or provide accurate cost estimates to customers during a call, instead of taking their information away to validate and increasing the time until approval. Service pre-approvals can even be programmed into the online checkout process.
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Automated marketing for network expansion

As your team plans fiber expansions in new neighborhoods, gaiia detects changes in VETRO and allows you to trigger marketing campaigns. For example, ISPs can send customized emails or SMS messages that direct customers to a gaiia-enabled online checkout, helping to generate customer interest and demand even before construction starts.

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How to get started

The gaiia-VETRO integration is available now. Existing gaiia and VETRO customers should reach out to your gaiia account manager to assist with configuration.

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About VETRO

At VETRO, we believe visualizing data unlocks hidden potential, radically simplifying the way businesses operate and digitizing the future of connectivity. We focus on empowering network operators with unparalleled clarity and control over their fiber networks, enabling them to move faster, better, and more efficiently than ever before. Our revolutionary platform isn't just software – it's the physical network asset system of record, offering unprecedented visibility and control from strategic planning to daily operations. We empower our customers to bridge the digital divide at a rapid pace, unlock unforeseen opportunities, and squeeze the maximum value from their networks. Let's illuminate the unseen, digitize the way we connect, and shape the future of connectivity, together.