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Midwest Fiber Networks, a leading provider of B2B fiber-optic solutions in Southeastern Wisconsin, has partnered with gaiia to accelerate its expansion into the residential market and enhance its Fiber-To-The-Home (FTTH) internet service offerings with the introduction of MWFN Home.

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About Midwest Fiber Networks (MWFN)

Since its establishment in 2001, Midwest Fiber Networks has solidified its position as the largest privately-held fiber optic network provider in Southeastern Wisconsin. Specializing in high-bandwidth, secure network solutions, MWFN caters to a diverse clientele encompassing industrial, financial, healthcare, educational, and governmental sectors. The carrier-neutral nature of their fiber network ensures flexibility and reliability for clients seeking unparalleled connectivity solutions.

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Introducing MWFN Home: Reliable High-Speed Internet for Residential Customers

Launched in late 2022, MWFN Home, the new residential fiber internet service, offers reliable high-speed internet with speeds up to 1G to select communities in Milwaukee, Washington, and Ozaukee Counties. This service is especially beneficial for areas with limited provider or speed options, ensuring that more households have access to top-tier internet connectivity.

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Transition to gaiia: Unlocking Future Growth

MWFN's transition to gaiia marks a pivotal step in their expansion strategy, focusing on the residential market. Recognizing the limitations of their existing B2B operating systems for scaling their newly launched FTTH internet service, MWFN selected gaiia as their foundational operating system to support their growth in the residential market.

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Calix SMX and Service Cloud integrations

gaiia's integration with Calix Services Management Connector (SMx) and Calix Service Cloud marks the next phase of Midwest Fiber Networks’ evolution. These API integrations will empower Midwest Fiber Networks with enhanced functionalities, enabling efficient workflows directly from customer accounts in gaiia such as: service activation, plan modification, cancellation, suspension, and reactivation.

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Enhanced Customer Account Management

With the implementation of gaiia, MWFN Home customers can now manage their accounts online, including their services. This feature enhances the customer experience by providing greater control and convenience.

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What the Transition to gaiia Means for MWFN

"Partnering with gaiia represents a transformative moment for Midwest Fiber Networks as we venture into the residential sector. This strategic move not only streamlines our operations but also enhances our ability to deliver top-tier FTTH services to households across Southeastern Wisconsin. We're excited about the future and the opportunities this partnership opens up for MWFN and our customers." - Nik Ivancevic, CEO of Midwest Fiber Networks.

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About gaiia

gaiia is a leading provider of OSS/BSS solutions for the telecommunications industry. With its comprehensive platform, gaiia offers ISPs an all-in-one solution for billing, CRM, operations, automation, and more. Founded with a vision to simplify and optimize ISP operations, gaiia empowers providers worldwide to deliver exceptional services and drive growth in the digital age. For more information, please visit gaiia's website.