gaiia and Clear Creek Broadband, LLC Partner to Provide an Unparalleled Customer Experience  

gaiia is excited to announce its strategic partnership with Clear Creek Broadband, LLC (CCB), an emerging ISP delivering high-speed internet services to Eastern Clear Creek County and select areas in Jefferson County, CO.

Clear Creek Broadband, LLC, who provides both Wireless Internet Services (WISP) & Fiber to The Home (FTTH), sought a comprehensive solution to streamline its operations and elevate customer interactions. Faced with a mix of disparate systems, including BILL.com and ZOHO for billing and CRM solutions, Clear Creek Broadband, LLC aimed to unify its internal processes and enhance their customer experience by utilizing gaiia to replace both platforms.

‍Focusing on the Digital Experience

One of the most notable enhancements was Clear Creek Broadband, LLC's transition from a static webform to a fully customized and dynamic checkout. Now, customers enjoy a seamless onboarding experience, and CCB is able to securely capture payment and customer information within gaiia upon sign up.

Furthermore, Clear Creek Broadband, LLC customers now have access to their account through the customer portal. The customer portal empowers users to effortlessly view their account balances, download invoices, update payment information, and much more, ensuring an enhanced user experience.

Melanie Hallowell, Director of Operations at Clear Creek Broadband, LLC, expressed excitement about this transformative collaboration, stating :

"Our partnership with gaiia marks a pivotal moment in enhancing our operational efficiency and delivering an unparalleled customer experience. Transitioning to a unified system ensures that we can streamline our operations and focus on providing top-notch services."

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Marc-Andre Campagna, CEO and Co-founder of gaiia, emphasized the significance of this partnership :

"We're thrilled to collaborate with Clear Creek Broadband, LLC and provide them with an integrated solution that simplifies operations and enhances their customer journey. This partnership underscores our commitment to empowering ISPs like Clear Creek Broadband, LLC to flourish in a dynamic digital landscape."

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‍Whats Next

The collaboration doesn't end here. gaiia and Clear Creek Broadband, LLC are working closely to develop an integration with Cambium QoE. This integration will provide Clear Creek Broadband, LLC a comprehensive view of network monitoring data directly within their gaiia accounts, further enhancing their operational insights and customer service capabilities.

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About gaiia

gaiia is a leading provider of OSS/BSS solutions for the telecommunications industry. With its comprehensive platform, gaiia offers ISPs an all-in-one solution for billing, CRM, operations, automation, and more. Founded with a vision to simplify and optimize ISP operations, gaiia empowers providers worldwide to deliver exceptional services and drive growth in the digital age. For more information, please visit gaiia's website.

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About Clear Creek Broadband, LLC

Clear Creek Broadband, LLC is a trusted WISP & Fiber to the Home provider, offering high-speed internet services to Eastern Clear Creek County and parts of Jefferson County, CO. CCB is committed to delivering superior connectivity to their community. For more information, please visit Clear Creek Broadband, LLC's website.