Vistabeam Internet Partners with gaiia for their OSS/BSS Transformation

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We are excited to announce that Vistabeam Internet, a prominent Internet Service Provider in the Colorado, Nebraska and Wyoming, is now live on gaiia. This strategic partnership marks a significant milestone in Vistabeam’s effort to modernize their technology stack, while improving  operational efficiencies and customer service capabilities.

Vistabeam, led by CEO Matt Larsen, who is also the chair of WISPA, has embarked on a critical transformation from their legacy on-prem system (Freeside) to the modern, cloud-based gaiia platform. This move involves migrating over 20 years of valuable data across various formats, a challenge that gaiia has met with a comprehensive and secure migration strategy ensuring no disruption to Vistabeam's daily operations.

“We’ve been really impressed with how responsive and attentive gaiia’s customer support is. They genuinely value our feedback and have tailored the platform to meet our needs.” - Matt Larsen, CEO @ Vistabeam.

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Key Success Factors for Vistabeam:

• Enhanced Control and Security: The integration with Snowflake provides Vistabeam direct access to data, bolstered by robust security measures and comprehensive disaster recovery protocols, enhancing data sovereignty and minimizing downtime risks.
• Operational Efficiency and Customer Experience: gaiia’s streamlined customer onboarding processes (Online Checkout) and integrated Field Service application provide an end-to-end solution for Vistabeam’s dispatch team.

“The efficiency of gaiia’s platform is already helping us streamline operations, reducing manual dispatch work and improving overall service delivery.” - Matt Larsen.

• Comprehensive Data Migration: Over 20 years of historical data from various systems, including Freeside & Achilles have been successfully migrated to gaiia, preserving critical customer history and records.

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Above is Kelli (gaiia’s Head of Customer Success) at the Vistabeam office is Scottsbluff, Nebraska. Showcasing gaiia’s commitment to ensuring a smooth transition with an on-site presence at Vistabeam’s offices, where we conducted extensive training and preparation sessions with key staff members ahead of the go-live date.

This partnership with Vistabeam not only enhances their operational capabilities but also solidifies gaiia’s position as a leading provider of OSS/BSS solutions tailored for ISPs. We look forward to supporting Vistabeam’s growth and helping them achieve new heights in service excellence.

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About Vistabeam

Vistabeam is a pioneering wireless service provider with coverage that spans 40,000 sq miles across three states and 100 towns. We installed our first customer in May of 2004. Before that, Matt Larsen, CEO of Vistabeam, set up one of the first dialup Internet providers in Wyobraska in 1997 and introduced wireless Internet access in 2000 through his company Scottsbluff Networx. Vistabeam’s roots in the Midwest run long and deep.  Providing great Internet service to the residents and businesses of the Colorado, Nebraska and Wyoming area has always been our primary goal.

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About gaiia

gaiia is a leading provider of OSS/BSS solutions for the telecommunications industry. With its comprehensive platform, gaiia offers ISPs an all-in-one solution for billing, CRM, operations, automation, and more. Founded with a vision to simplify and optimize ISP operations, gaiia empowers providers worldwide to deliver exceptional services and drive growth in the digital age.