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Managing Multi-Dwelling Units (MDUs) comes with unique challenges for ISPs. gaiia's Properties Module is built to simplify them.
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Manage large-scale service agreements directly with property owners. Our module allows for accurate billing & customizable settings at the property level.
Own the relationship directly with the customer. Create a customized checkout flow for tenants to sign up & become activated instantly.
The Properties Module lets you split charges between the property group and individual tenants, using billing logic built specifically for MDUs.
Track each property's status, keep ownership and manager details on file, and add new properties as the portfolio grows.
Units sit within properties, and properties within groups, so your team sees how everything connects. Property group managers get the same view in their own customer portal, so they can manage every property and unit without calling support.
The Properties Module comes with billing logic built specifically for MDUs. You can split charges between property owners and their tenants by a percentage or dollar amount, keeping billing fair and transparent for everyone involved.
Property groups see all their buildings in one place. They switch between properties, check every unit's service, and find the right contact on their own. Your team stops fielding calls for updates they can now pull themselves.
Units sit within properties, and properties within groups, so your team sees how everything connects. Property group managers get the same view in their own customer portal, so they can manage every property and unit without calling support.
Your questions answered
Yes. gaiia supports an unlimited number of inventory locations, each with its own sub-locations called zones. CSPs can track hardware across warehouses, technician vehicles, retail counters, and subscriber homes all within a single platform. Every location and zone has its own inventory count and item list, updated in real time as devices move through the operation.
Yes. gaiia accepts bulk CSV imports directly from vendor files containing serial numbers, MAC addresses, or other identifiers. The import validates each row before committing, flagging duplicates, format mismatches, and unrecognized values, so your team can correct errors before anything is added to inventory. Barcode and scanner input is also supported.
Every serialized device in gaiia carries a permanent movement history showing every location it has been, every account it was assigned to, and every team member who moved it. This history is retained indefinitely and never removed when a device is reassigned or returned. CSPs use this audit trail to trace lost equipment, verify returns, and understand the full lifecycle of every CPE in their operation.
gaiia tracks serialized CPE and network equipment common in CSP operations: ONTs, OLTs, cable modems, routers, Wi-Fi access points, set-top boxes, fixed wireless radios, and managed switches. Non-serialized items like cable and patch hardware are tracked by quantity instead. The inventory model supports custom item types and attributes, so operators can cover any equipment that doesn't fit the standard categories.
When a device is returned, operators move it to a designated returns or repair location/zone in gaiia, and the move is recorded in the device's permanent history. gaiia can trigger a workflow automatically when that happens, such as opening an inspection ticket or notifying a technician. Once assessed, the device's condition and status are updated and it can be redeployed from stock.
Yes. Inventory items support custom fields/attributes beyond the standard fields: model, serial number, condition, status, and purchase price, so operators can record things like warranty expiry, asset tags, or vendor-specific identifiers. For equipment that doesn't fit the standard inventory schema at all, gaiia's custom fields and custom objects features let operators define entirely new item types with their own fields and statuses.
Think of gaiia as your telecom toolkit: pick the pieces you need today, add more tomorrow. No heavy lifting required.
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